Our reputation is build on the great customer service that we provide. We strive for 100% customer satisfaction, but don't take our word for it!
I just wanted to send my thoughts on my experience with Sherwoods (Northallerton) and the service provided by Neville Blenkinsop (and the other member of staff who's name I didn't get). Neville provided an exemplary level of customer service I didn't expect, let alone thought would be given by most businesses. I turned up at 8:30am on a rainy Monday as a new customer with a rather difficult problem with little hope of a fix. Yet, from the start, to final resolution, the professional service give by Neville was beyond any expectation, the speed of resolution provided a much needed fix to a very stressful situation (explaining to 5 year old that half term trips had to be cancelled because the car is broken is not easy).
I can only give my sincere thanks again for sorting a very strange problem that had a very negative impact on my family. My young son Wilson also wants to send his thanks to the kind man at Sherwoods who fixed our car.
Please pass on my sincere gratitude and thanks to Neville and his team, they are a credit to Sherwoods.
I would like to pass on my thanks to Craig Sellars and Mike Farrell and all at the Stockton branch today for their assistance. Absolute professionals, efficient and first class customer service. Today I drove off the forecourt with the feeling I had longed for since buying my car! Thank you sincerely! I will be back to see the team in the future!
Sherwoods are simply the best. My experience at Sherwoods Darlington was memorable because I have purchased cars from them for over 15 years. Sherwoods are a wonderful family business and I would never think of going anywhere else to buy my car. Sherwoods are extremely trustworthy car dealers who insist on high standards throughout their business. I always recommend them.
Following the recent service to my Corsa, I received a text inviting me to text back with comments. I prefer not to use not to use texts or email so please accept this old fashioned response.
I have no hesitation in stating that I have been nothing but highly impressed with the personal service and the service to my car since purchasing it at your branch two years ago.
Perhaps the best testament I can give to this is to state that I intend to buy my next Vauxhall at your brance by June this year. It may be of interest to you that I also find the service plan an excellent way of budgeting.
I trust I have left you in no doubt that I am a very satisfied customer. P.s. The chocolate in the service area is delicious, it should be allowed as a staff perk!
Please can you pass on my sincere thanks to the staff at Sherwoods Stockton. From reception to servicing and the guys in the garage, I received an excellent service.
I wanted to send an email-letter to express my appreciation of Sherwoods of Stockton.
I bought my Vauxhall Corsa car brand new in December 2009 from the above branch. I had looked at several other car showrooms in Middlesbrough and Stockton before going to Sherwoods. As soon as I entered Sherwoods in Stockton premises I knew that I wanted to buy a car from there. This was due to the friendly, welcoming atmosphere I was given as soon as I came through the door from your superb staff.
May I also express my appreciation on the excellent aftercare I have received from Sherwoods in Stockton after purchasing the car in 2009 from the marvellous Sherwoods Service Centre. I would like to single out for praise a member of your team - Mike Farrell - he organised for me in 2012 to be a Sherwoods Service Plan Member. He clearly and patiently explained to me all the many benefits of being on this plan which I have had for the last 3 years. Indeed today I have signed up for another 3 years to be on the plan and again it was Mike Farrell who organised it for me. You must be really pleased to have such a professional, friendly and competent person as him on your team.
I would just like to mention also Steve and Rob in your bodyshop who did such a good job when someone damaged my car in a car park a couple of years ago - when it had been repaired in your bodyshop it was just like the car coming out of the showroom.
Finally I would like to praise Alex and Carol on reception who are always so helpful and friendly on the phone.
It was a pleasure today to meet Aftersales Manager Craig Sellars who I talked to after my car had had its yearly service and MOT at the service centre. You can tell that he too works very hard to maintain Sherwoods extremely high standards and reputation. I asked to speak to him because I wanted to write this letter to say how much I appreciate how much I have been looked after by Sherwoods of Stockton over the years. You all do such a wonderful job.
I purchased a new Vauxhall Mokka from your company at Darlington yesterday and just wanted to send a quick email to express our thanks to our sales consultant Nicky Todd.
Please could you pass on our 'THANKS' to Nicky, he certainly represented your firm to the highest standard and dealt with us in a friendly & professional manner. His product knowledge was also excellent as was the handover which he did with me yesterday.
I would appreciate if you could pass on our thanks to NIcky for a job 'well done' & we would certainly look to return to Sherwoods in the future to do more business (& recommend to our friends & families) as a result of our experience.
The staff at Sherwoods Darlington were good because once you have purchased a car at Sherwoods it's very difficult to imagine going elsewhere. Once a Sherwoods customer, always a Sherwoods customer.
Folks are quick to complain when things go wrong - whether or not it is their own fault! I want to say "thank you" to the front of house team and parts fella, Matthew. I needed a new key and you arranged for this within a day. The price was fair, your personal attitudes and work was superb. Thank you so much. If ever in the happy position of being able to afford a decent car, I'll be sure to pop in. Other than that, I'll recommend you!
I write to say thank you for the recent service and MOT that your staff carried out on my car. I was extremely pleased with the customer service and quality maintenance throughout. From booking the vehicle in, to picking up a courtesy car, to collection (of a much cleaner car than I left, inside and out) and bill payment, your staff were very professional, helpful and polite.
I will definately be using your service in the future and will be recommending the same to my colleagues.
I'd suggest Sherwoods Stockton to a friend because whenever I attend the site, I am always welcomed by various members of staff with a smile, a handshake and offered a coffee.
Due to the fact that myself, my wife and daughter have purchased vehicles in the past, from this site and the level of service has always been excellent, I am made to feel totally relaxed in the presence of the staff who all treat us with courtesy, but can also have a joke.
This branch should be used as a benchmark for the Sherwoods Group. I have always dealt with Kevin Ryman who is upfront and always eager to help.
Just wanted to say a huge thank you for helping with the car puchase for our son. From walking into the showroom to the day we collected the car was hassle free. Your professional and friendly approach made us feel we were in safe hands. Oliver is blown away with the car.
A & D McCartney
I'd suggest Sherwoods Stockton to a friend because they don't ring me up with a list of recommendations that don't actually need doing, I service the van every 6 months and went for a service at the Winchester dealer 18 months ago with the car 18 months old. They told me amongst £600 of work that I needed the aircon recharging, 18 months later its still perfect. I have confidence in their work and honesty, that's why I travel 285 miles to use them.
To a very special girl: Nichola
Thank you for all the help you have given us over the years, for sorting the car and our needs, we are very happy with all of them.
Thank You Again. Love
Margaret and Tony
This is the third vehicle we have bought from Sherwoods Darlington and always receive an excellent service. I have no doubt that our next vehicle will also come from there.
It was my car's first service and extension of Lifetime Warranty. Car taken in at 9.15am and I explained I could not collect until I finished work at 6pm. No problem even though they closed at 6pm. Keys were left at main reception, where a meeting was in progress, despite this I was treated very well, the girl gave me the keys, no problems. I was very satisfied with every aspect of my visit to Sherwoods.
I purchased my vehicle last year form Sherwoods Darlington - this is the second vehicle I have purchased from them. I have always found the service provided excellent. The same applies for the recent service I had carried out on my corsa.
Kevin was extremely helpful and reassuring through the whole process. Excellent customer service and humour through the sale. Many Thanks.
Could not fault anything, one phone call, car booked in for service, also automatically organised loan car as well. Good response, when made the phone call.
Nothing needs to be done differently, completely satisfied with the service. The salesman Ross Harrington was very polite and helpful. I think that he is an asset to your team.
The customer service I had was excellent, I visited the showroom a number of times to view the car and this was never a problem, this is the first ‘new’ car I have purchased and I was even able to collect in on the 1st which was a Sunday, I was also given a beautiful gift of flowers, which made the event more memorable and special!
I was well treated from the minute I walked through the door. The car was ready at the time we were told. The car was also washed before we were allowed to take it away.
Staff were extremely helpful in dealing with us. The disruption to our normal routine was minimal because your agent listened to our needs. First class service.
Have used Sherwoods whenever my company have provided me with a Vauxhall car, the service has been consistently good and friendly for many years.
Mr R Mallender
Another chance to say a thank you to both you and Megan for the excellent service I have received right from our first meeting when I was thinking of buying a new car. It has been a pleasure to deal with you, and rest assured, we will be back.
I would like to bring to your attention the aftersales service I have received from members of your staff.
I purchased a car which I received on 17th January, unfortunatelythe brakes were not to a satisfactory standard.
I telephoned your branch and spoke to Peter who handled my call with care and concern and booked my car in for the next day. Upon returning my car my 'case' was then taken over by Craig in aftersales. Craig actually listened to my comments and spent time with me and the car to determine the exact fault. Craig then went the extra mile to ensure that the car was examined and the problem 'fixed'. I took receipt of my car again yesterday hopefully all will be well.
Both Craig and Peter should be commended for their customer service and caring attitudes.
Thank you guys!
We would just like to express our thanks. Many people are quick to criticise and slow to praise. We recently purchased a Zafira from Stockton. Ian was our initial salesman and helped select a car fit for our purpose. We have since dealt with 3 or 4 salesmen, whom all have been exceptional and restored my faith in dealerships again!
There was no pressure, just good advice and the usual negotiations. On picking up the car it had a fault; it was instantly dealt with in a manner that did not take the shine off things.
Please pass on our praise, you seem to have it right and it was pleasurable. I have no problems informing friends and family of this. Thank you, you have a good team!
The customer service I had was excellent, I visited the showroom a number of times to view the car and this was never a problem, this is the first ‘new’ car I have purchased and was even able to collect it on the 1st which was a Sunday. I was also given a beautiful gift of flowers, which made the event memorable and special.
I had bought from them previously and found it a very friendly place to visit and they treated me like I was the most important customer on the day. Took time to get me exactly what I wanted and made sure I wasn't just another notch on the sales board that month. I honestly found them highly professional and a pleasure to do business with.
I was happy with the service at Sherwoods Northallerton because from the moment I arrived the sales person was friendly, professional and nothing was too much trouble.
The experience at Sherwoods Northallerton was great because the staff were friendly and efficient. They kept in touch to ensure everything regarding the purchase went smoothly. Excellent all round. Could not fault service received. Would definately consider returning in the future.
Sherwoods Northallerton were fantastic because the service has been very good at present and Andy the sales person has been very helpful. He could not have been any better. I am please with the car and if and when I change my car I would go back to Sherwoods Northallerton.
My experience at Sherwoods Darlington was positive because Julien Decard, Dave Betts, Michael (Sales Manager), Peter Gibson and Carole Cottingham all contributed in making our purchase an enjoyable experience which is why we wrote to the Managing Director to pass on our thanks.
Mr Van Neck
I'd definitely recommend Sherwoods Darlington to friends and family because they worked in a very professional manner about things and everything was explained clearly, no pushy sales man and they delivered
everything they said they would.
Sherwoods Darlington made buying my new car a great experience because the young sales lady, Jenna Morrow, was most helpful and interested in the sale, while other dealers we visited, while looking at alternatives had a couldn't be bothered attitude. Very happy with the service.
I'd recommend Sherwoods Stockton to anyone because on both times we have bought a car the salesman has been very helpful, listening to our requirements and sorting out a suitable vehicle as well as sorting out
the trade in of two cars on our latest purchase.
I'd endorse Sherwoods Stockton because the attention to detail given by the sales staff was excellent and they are always willing to go the extra mile to obtain a suitable vehicle as they did in my case. Also the service department attends to my needs in a very pro-active way. I like Sherwoods' service plan system.
Sherwoods Stockton staff were good because they understood my budget limit and developed a deal which was mutually agreeable to both parties. The salesman although new made it a pleasurable experience.
Sherwoods Stockton were helpful because everybody I came into contact with couldn't have been more polite, helpful and attentive. I would particularly like to mention salesman Anth Devlin, who was prepared to go out of his way to help and explain, and also Nick Howes and Roly (surname not known) who assisted and backed up Anth professionally and courteously at all times. Thank you Sherwoods.
I recently purchased a Vauxhall Zafira from Sherwoods in Stockton on Tees. I actually live in Bingley in West Yorkshire and Sherwoods was recommended to me from a friend of my parents who lives in Stockton.
As the dealership is nearly a 2 hour drive from my house I was incredibly impressed that Antony, the sales representative I dealt with, was able to process the majority of the sale over the phone. Antony provided exceptionally good customer service and made the whole process as simple as possible negating the need for me to have to drive to Stockton until the car was ready for collection. On the day of collection everything went very smoothly and I was made to feel very welcome by everyone at Sherwoods.
After collection I was contacted by both the customer service team and by Antony himself to ensure that I was happy with the car and the buying experience. Please pass on my thanks to all at Sherwoods especially Antony.
We just wanted to drop you a quick letter to thank you for your help in buying the Juke, from the beginning we felt no pressure and you helped and answered all our queries quickly.
You truly are an asset to Sherwoods, professional, helpful and down to earth. We would have no problems in buying from you again although I
hope it's not for many years.
Dave & Anne Howden
Just wanted to say a quick thank you to all the parts staff at Sherwoods Stockton - as a regular customer, they never fail to be friendly, professional and helpful, even when ordering the most obscure parts.
If I could give 20 out of 10, I would. Nicola is fantastic. I have had 4 or 5 cars (Vauxhall) all sorted by Nicola. I have even had two calls to check that things are OK. She deserves 5 stars. Thank-you.
Absolutely excellent! I was kept informed at every stage since July from delivery to aftercare. Very impressed! Tom Curran at the Stockton branch could not be faulted. Congratulations and thanks to everyone involved.
I like to look at the goods i.e. cars that take my fancy and then be given the time to make my mind up. When this happens, I then like to go to the salesman and tell him what I want from a car. The salesman I dealt with was polite, well mannered and this is what I like.
Well done Anthony!
If it were possible to give 100 out of 100 I would give Sherwoods of Darlington 110 from the Cleaner to the Chief Exec. This company are second to none, I for sure wouldn’t go anywhere else for my car. Nichola Thompson Motability Specialist is brilliant, she deserves a medal.
Once again would like to thank you for all hard work you put in, making sure the receiving of our new car was excellent.
R & A Cairns
I recommend Nichola of Sherwoods Darlington 100% for her helpfulness and expertise in choosing the right car for myself. Many Thanks.
Just a note to say a Big Thank You for all you have done to make the changes of my motability car such a smooth transaction. Everything has gone like clockwork and you have kept me informed of everything that is happening. We are delighted with the new car and very impressed with the service we have received from yourself and all your colleagues.
Steve and Pat Salmon
I’ve had 5 cars with the Motability scheme and I must say the welcome I received from Nichola was next to none, the actual showing of the car, she answered all my questions without hesitation she certainly knows her way around the car. Full marks for Nichola.
Thank you for all your help - for guiding me through Motability's procedures & for looking after all the paperwork; for the texts and e-mails keeping me informed; and for managing the Agila from build to delivery. No one could have done more.
Thanks also to you and to Sherwoods for the lovely flowers.
The car is great. already been to Yeovil and back, just got back from Nottingham and leave for Scotland on Saturday.
Thanks for your help with making the lease so smooth. I have had a Motability car for many years now and I think I can say that the last two purchases have been the most smooth.
I have rated all scores a 10 and would have given a higher score. The car a ‘Meriva’ is very suitable for our needs and we always get excellent service from Sherwoods and Nichola Thompson, the after service was excellent as well. Congratulations Vauxhall you have done it again, well done!
Mrs O Sinclair
Thank-you very much to Nichola for all her help due to my fractured shoulder and putting my car on hold and the phone calls to Motability to extend the previous car.
I love my car and I had an excellent experience from start to finish with my lovely new car, thanks to Nichola at Darlington!
Thank you for a complete hassle free year, for keeping in touch, your kind and thoughtfulness when I was getting the Antara. Over the years, I have been a Motability customer, you have been by far the nicest person to deal with. Thank you also, to the service people, they have been so cheerful and kind. I really do appreciate you all.
Thanking you, yours sincerely, Christine.
Nothing could be improved, always satisfied with the service I get and I would recommend Tom Curran to anybody – very good service as always and a gentleman.
I cannot fault Sherwoods in anyway, I have had Vauxhall’s since 1998 and I would not change now. The staff (Nichola Thompson) has been very good with me, she is second to none. Plus the Antara is fantastic.
Would like to say that from ordering the car to delivery, the service was unbeatable from Nichola Thompson and Sherwoods.
Retailer brilliant, as always, staff friendly, helpful and professional, especially of course Mr Tom Curran who has been absolutely amazing in organising EVERYTHING in relation to my last 3 mobility cars. Cannot thank him enough. The cars, Superb, actually improving with every new model. Many Thanks. My current Mokka is best yet.
When I ordered my car, I was told by Tom Curran (Motability specialist) that it was made in Korea and it would be 3 months delivery, this included a six week sea voyage. Tom kept me informed of progress every step of the way as to expected date of arrival in England and date of delivery to me. All the staff I had contact with were very helpful and courteous - I cannot recommend Sherwoods Stockton highly enough. Thank You.
The staff at Sherwoods were excellent and I would recommend them and Vauxhall to my friends, Tom Curran was extremely helpful and the hand over excellent. Thank you.
When I decided I wanted an Antara, I went to 3 Vauxhall dealers. They said they had none available. Mr T Curran at Sherwoods was brilliant. He ordered the Antara for me and kept me informed of its progress. When I finally received my new car, the handover was plain sailing. I'd recommend Sherwoods without Question. Tom Curran was the best person we ever dealt with.
I have to say that this is the third Vauxhall I have had and this is due to the fact of the excellent service that Nichola Thompson and all the staff of Sherwoods of Darlington have given me.
Nichola showed me around car. Every button and switch, how to work everything in the car. Carpets were fitted what I asked for Nichola could not have done anymore for me. Put her self out to please and I am very pleased with what was done for me.
Having been around a few car showrooms, we have nothing but praise for Sherwoods, and Nichola Thompson, she helped in every way, answered all our questions. We left very happy customers, big thanks to Nichola Thompson.
We cannot praise them enough especially Nichola Thompson, from the first contact to the hand over of our new car, just over a month ago, she was brilliant. She went out of her way to secure a demonstrator because they did not have the particular model in stock that we wanted to test drive. She kept us up to date on the progress of delivery (there was a delay because of Easter and the fact that our model was so popular). The whole atmosphere was one of "family", relaxed and very friendly. We were introduced to other members of staff Carol Cottingham, Customer Care, and Simon MacConachie, Dealer Principle who all made us feel very welcome. If we could mark them out of ten in all aspects of the way we were dealt with it would have to be a ten plus. We would recommend anyone to Sherwoods particularly Nichola.